Last updated: 2026-01-13

Telkey Solutions AB (corporate registration number: 556734–2034), Axel Johanssons gata 4, 754 50 Uppsala, Sweden, values your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable legislation.

If you have questions regarding our processing of personal data, you can contact us:

• Telephone: +46 (0)8 152 500
• Email: info@telkey.com

1. Personal data we collect
We may collect the following types of personal data:

• Contact details: name, telephone number, email address, postal address.
• Company information: company name, organization number, billing details.
• Usage data: IP address, browser information, cookies (see our Cookie Policy).
• Communication data: information you provide when contacting us via email, forms, or telephone.
• Customer data: information related to orders, agreements, services, and support cases.

2. How we collect personal data
We collect personal data in the following ways:

• When you fill in forms on our website.
• When you contact us via email, telephone, or other channels.
• When you use our services or products.
• Through cookies and similar technologies (see our Cookie Policy).

3. Purposes of processing
We process your personal data in order to:

• Provide and administer our services.
• Manage orders, invoicing, and customer relationships.
• Communicate with you about our services, news, and offers.
• Improve our services, website, and user experience.
• Fulfill legal obligations under accounting and consumer protection legislation.
• Prevent misuse, fraud, and security incidents.

4. Legal basis for processing
We process personal data based on the following legal grounds under the GDPR:

• Contract: when processing is necessary to perform a contract with you as a customer.
• Legal obligation: when required to comply with the law (e.g. accounting legislation).
• Legitimate interest: to develop and market our services and maintain security.
• Consent: when you have explicitly consented to certain processing (e.g. marketing communications).

5. Storage of personal data
We never store personal data longer than necessary for the intended purpose.

• Customer data is generally stored for the duration of the contractual relationship and up to 24 months thereafter.
• Invoicing and accounting records are stored in accordance with accounting legislation (7 years).
• Data processed based on consent is deleted when you withdraw your consent.

6. Sharing of personal data
We never sell your personal data. However, we may share information with:

• Service providers: IT operations, payment solutions, cloud services, and support providers.
• Partners: when required to deliver a service you have ordered.
• Authorities: when required by law.

All our service providers and partners are bound by agreements and comply with the GDPR.

7. Your rights
As a data subject, you have the following rights under the GDPR:

• Right of access: to request information about the personal data we process about you.
• Right to rectification: to have incorrect data corrected.
• Right to erasure: to have your data deleted (“the right to be forgotten”) where legally applicable.
• Right to restriction: to request restricted processing of your data.
• Right to data portability: to receive your data in a machine-readable format.
• Right to object: to processing based on legitimate interest.
• Right to withdraw consent: when processing is based on your consent.

To exercise your rights, please contact us at info@telkey.com.

8. Security
We take technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Only authorized personnel have access to personal data.

9. Transfers to third countries
We strive to process your personal data within the EU/EEA. If data is transferred to a country outside the EU/EEA, we ensure that this is done in accordance with applicable laws and appropriate safeguards (e.g. EU Standard Contractual Clauses).

10. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always published on our website with the date of the latest update.

11. Contact
If you have any questions about our use of cookies or personal data, you are always welcome to contact us:

Telkey Solutions AB
Axel Johanssons gata 4
754 50 Uppsala
Corporate registration number: 556734–2034
Telephone: +46 (0)8 152 500
Email: info@telkey.com